Job descriptions & requirements
ABOUT THE COMPANY
Mindray founded in 1991 is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of “advance medical technologies to make healthcare more accessible”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.
JOB SUMMARY
Requirements:Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) and Quality Control experience are preferred; Strong coaching and leadership skills, able to motivate internal employees and outside partners;Good communication skills and strong customer service awareness and teamwork spirit;Accept frequently international business trip.
RESPONSIBILITIES
Provide technical support (IVD Lab equipment) to local distributors;Service management and improvement (training ,spare parts, trouble shoot) to local distributors;Execute headquarters’ service requirement and establish suitable service strategy for the local market;Maintain and improve customer satisfaction and improvement, dynamic competition investigation;Organize added-value service to local market, improving Mindray service reputation;Achieve targets on service sales revenue and contract signing.
REQUIRED SKILLS
Product knowledge, Engineering, Troubleshooting, Equipment and tool maintenance
REQUIRED EDUCATION
Bachelor's degree
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