Service Technician

ROLE: SERVICE TECHNICAN

RESPONSIBILITIES

• Carry out installation, service, repair, training, demo, upgrades and commissioning for equipment within set target times efficiently
• Delivery high levels of customer support and satisfaction
• Ensure you are prepared for service/ installation jobs by reading relevant manuals, checking list of spares/ equipment onsite, checking and confirming pre-installation requirements are prior to task
• Actively learn about equipment sold by the company.
• Keep up to date knowledge of changes and upgrades for all equipment
• Maintain complete and accurate records (i.e. job cards, reports, installation certificates) for every job done within service software and relevant databases
• Follow up with relevant personnel for pending/ open jobs
• Assist Technical manager with Spare stock inventory management.
• Communicate reports and status of pending works to the technical manager daily
• Take part in all training as and when required by the management
• Provide technical support via email and telephone to clients and colleagues.
• Reduce operation costs wastage by working efficiently
• Liaise with suppliers/ manufacturers for technical support
• Provide the technical Manager with list of spares to order for clients and for stock
• Practicing compliance with company policies & SOP in the technical department.
• Engaging in training sessions both internal and external as company requires
• Being a Brand ambassador and generating Sales leads through technical services for the sales department.

ESSENTIAL SKILLS

• Strong measurement abilities and analysis skills to quickly and accurately calibrate, monitor, test, and repair equipment as listed below:
• Troubleshooting capability to determine the problem that the equipment may be having etc.
• Root course analysis: getting to the origin of the problem
• Analytical ability to analyse raw data, extract key information, and draw logical conclusions.
• Communication skills ie excellent verbal and written communication skills

REQUIREMENTS:

• Bachelor’s degree in electrical, mechanical, chemical, physics or related field is preferred
• 2-3 years of service engineering experience preferably in the field of analytical equipment and laboratory instruments.
• The ability to work independently and a strong commitment to customer satisfaction are essential for success.
• Driving license, willingness to travel both locally and abroad.

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