SHOP ATTENDANT

JOB TITLE: SHOP ATTENDANT

NATURE OF JOB: FULL TIME

INDUSTRY: FMCG

SALARY: KSHS.12,000-15,000

JOB LOCATION: MLOLONGO

DUTIES AND RESPONSIBILITIES

• Greet customers warmly and provide assistance in selecting products.
• Respond to customer inquiries professionally, both in-person and online.
• Process sales transactions accurately and efficiently.
• Upsell and recommend products to improve customer experience and drive sales.
• Handle customer complaints or refer them to management when necessary.
• Maintain a clean, organized, and welcoming shop environment.
• Arrange and rotate product displays to ensure attractiveness and freshness.
• Monitor stock levels and report when items need replenishment.
• Assist in receiving, checking, and organizing stock deliveries.
• Ensure products are properly labeled and priced.
• Create and post engaging content (photos, captions, product highlights) on social media platforms.
• Respond to online inquiries, comments, and messages promptly.
• Promote offers, new arrivals, and special deals to increase foot traffic and online engagement.
• Track online engagement and provide feedback on post performance.
• Maintain a consistent brand image across all digital platforms.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Prior experience in sales, retail, or customer service is an added advantage
• Strong social media management skills (Facebook, Instagram, WhatsApp, TikTok, etc.
• Ability to take quality photos and create appealing product posts
• Good communication and interpersonal skills