Shop Sales Associate – Westlands

LiveEasy is a growing home goods retailer and HORECA supplier. We serve customers in our Westlands shop, via chat and online at liveeasy.co.ke.

About the role

This job is busy, and we want to be honest about that. Most of our sales come from online orders, so a large part of your day will be chatting with customers on WhatsApp and other platforms. At the same time, you will serve customers in the shop. You will often handle several customers at once, so you must think clearly and act fast.

You will work in a sales team on a shift rota. The shop and online sales run Monday to Sunday, 7:30am to 7:00pm, including weekends and public holidays.

If this sounds like the challenge you want, keep reading.

What you will do

1. Reply quickly and clearly to customer enquiries on WhatsApp and other online platforms, and turn them into orders.
2. Greet and serve walk-in customers warmly, and help them choose the right products.
3. Learn our products well enough to explain them clearly and recommend with confidence
4. Meet and exceed your sales targets.
5. Process orders and payments accurately.
6. Work closely with your shift team so that no customer waits too long.
7. Keep the shop clean, organised and attractive.
8. Help with stock counts, deliveries and stock control.

What we are looking for

We hire for three things above everything else:

1. Trustworthiness. We trust you with customers, cash and stock. All shortlisted candidates will go through a background check.
2. The right mindset. You stay calm and sharp when things are busy. You do not give up easily. You invest in your own growth by reading personal development books or take online courses.
3. Excellent communication, especially in writing. You can write a short, clear, friendly message that makes a customer want to buy. You also speak confidently in English and Kiswahili.

It is also good if you have:

• Retail, sales or customer service experience.
• Confidence with smartphones and basic computer work.
• An interest in social media or digital marketing.

What we offer

1. A base salary plus commission on every sale. Your effort directly increases your earnings
2. Training on our products and on sales skills.
3. A growing company with room to grow with it.
4. A team that rewards people who show up and deliver.

Send your CV with a cover note that answers these two questions:

1. Which personal development book has helped you the most? What did you learn, and what have you changed in your life because of it?
2. Tell us about a time you set a hard goal and achieved it. What got in your way, and what did you do?

Please write your answers yourself. Do not use ChatGPT or any other AI tool. We want to hear your real voice, not a machine’s. Simple, honest English is better than perfect, polished English. Shortlisted candidates will write customer replies live during the interview, so we will see how you really write.

Applications without answers to the two questions will not be considered.

Deadline: 30th Nov 2026