Showroom Manager

The successful candidate will be backed up by our in-house manufacturing, procurement and operations staff however the initial administration of orders and the scheduling is done by the showroom operations manager.

The successful candidate will take responsibility for the showroom itself from cleanliness to operational aspects of the business. The position offers a mixture of retail sales, administration and customer service.

The ideal candidate will:

• Serve as manager in support of the operational needs of showroom, clients and dealers -- this position will report directly to the Managing Director. Organizing meetings, arranging appointments, booking transport and accommodation for installation teams, general office purchases, delegating tasks to employees
  
• Coordinate & participate in new marketing and business development strategies & initiatives
  
• Manage logistics between measurements, production, installation and site visits for business development; Maintain efficient communication and coordinate ongoing operational needs of showroom
  
• Develop project timelines, milestones, and associated deliverables and communications
  
• Track and report on status of projects, customer quotations and improve customer retention/conversion rates
  
• Conduct post-completion project review and create recommendations for future improvements in terms of operation, efficiency and customer satisfaction. Continuously develop and implement improved methods to ensure quality alignment with policies/procedures and customer satisfaction goals
  
• Identify gaps in tools, information flow, communication and process. What are we doing now that won't work when we are 5x the size?
  
• Recruit, hire, train and manage support team including workforce planning (forecasting and scheduling). Coach and mentor support team members for ongoing industry knowledge and development, team collaboration, efficiency and effectiveness. Conduct staff appraisals
  
• Represent company at industry and professional meetings, conferences, expos
  
• Perform any other job-related duties required of a manager including office administration
  

Desired Skills and Experience

• Undergraduate Degree in Business
  
• 3+ years of experience in coordinator or management role; experience in medium-large scale retail operations
  
• A good understanding of blinds and curtains either through previous employment or from general interest
  
• Strong leadership and management skills with the ability to coach, counsel and motivate performance
  
• Strong communication and interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner
  
• Ability to effectively analyse, assess, and identify process and system improvements
  
• Ability to facilitate and manage conflict resolution
  
• Ability to communicate and partner with other departments to identify and develop process and procedural improvements
  
• Strong organizational and time management skills; ability to balance multiple priorities
  
• Team-oriented, with a positive attitude and able to work well with others
  
• Driven problem solver with strong critical and creative thinking skills
  
• Excellent customer service skills
  
• Strong written and verbal communication skills
  
• Strong skills in Microsoft Office Suite (Excel, Power Point, Word, Outlook)
  
• Keen to learn about new products