Specialist, IT Platform Support Operations
Job descriptions & requirements
Specialist, IT Platform Support Operations
Department: Digital Business
Reports to: Senior Manager, IT Platform Support Operations
Unit: Operations
Positions: 1
Country: Kenya
Closing on: 8 November 2026
The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
Specialist, IT Platform Support Operations
Department: Digital Business
Reports to: Senior Manager, IT Platform Support Operations
Unit: Operations
Positions: 1
Country: Kenya
Closing on: 8 November 2026
The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
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