Sports Supervisor

To supervise daily sports facility operations across assigned sections, ensuring member satisfaction, facilitysafety and smooth day-to-day sports activities.

Key Responsibilities

1) Sports Facility Operations.
• Supervise the day-to-day operations of assigned sports sections, including squash,
swimming, cricket, bowling and other designated facilities.
• Ensure assigned facilities are clean, orderly, accessible and ready for use.
• Monitor facility conditions and ensure routine operational requirements are addressed.
• Coordinate with relevant staff to maintain required service standards.
2) Facility Bookings and Member Access.
• Coordinate facility bookings, reservations and member access in accordance with established
procedures.
• Verify scheduled bookings and ensure facilities are available at the required times.
• Manage routine access or scheduling issues and refer matters beyond delegated authority to
the Assistant Manager.
• Maintain accurate records of bookings and facility utilization.
3) Attendant Supervision and Work Performance.
• Allocate daily duties to Section Attendants and monitor completion.
• Supervise attendance, deployment, productivity and conduct of assigned staff.
• Provide day-to-day guidance on work procedures, facility standards and equipment use.
• Identify performance issues and report significant or persistent matters to the Assistant
Manager.
• Promote teamwork, discipline and adherence to established work schedules.
4) Member Service and Feedback.
• Respond to routine member requests and enquiries relating to assigned sports facilities.
• Receive and appropriately handle member feedback and complaints.
• Resolve routine service issues within delegated authority and escalate unresolved matters
promptly.• Promote courteous, professional and responsive service to members and guests.
5) Safety and Facility Compliance.• Conduct regular checks of assigned sports facilities to identify hazards and unsafe conditions.
• Ensure established sports safety, Club and facility-use requirements are observed.
• Ensure identified hazards are addressed or reported promptly.
• Report accidents, incidents and significant safety concerns to the Assistant Manager.
• Monitor appropriate availability and use of safety and first-aid provisions within assigned
areas.
6) Equipment and Facility Maintenance.
• Monitor the condition and availability of sports equipment and facility fittings.
• Ensure equipment is properly used, stored and safeguarded.
• Report maintenance requirements, damaged equipment and facility defects promptly.
• Coordinate routine maintenance requirements with Facilities and Maintenance and other
relevant departments.
7) Sports Events and Activities.
• Support the preparation and delivery of tournaments, competitions, leagues and other sports
activities.
• Prepare assigned facilities and equipment for scheduled events.
• Coordinate with event officials, participants and relevant Club staff as required.
• Restore assigned facilities and equipment following events and activities.
8) Records and Reporting.
• Maintain accurate records of facility usage, bookings, incidents, equipment condition and
maintenance requirements.
• Prepare routine activity and operational reports for the Assistant Manager.
• Report facility problems, safety concerns, member complaints and other significant
operational issues promptly.• Maintain confidentiality of member and Club information.