STORE CUSTOMER SERVICE ASSISTANT
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Job summary
WE'RE LOOKING FOR A STORE CUSTOMER SERVICE ASSISTANT
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
DREAMS ISLAND
Location: Syokimau, Mombasa Road, Nairobi
LOVE PEOPLE? READY TO LEARN?
At DREAMS ISLAND, we believe the end of a long day should feel wonderful.
We are building a bedding brand around the simple pleasure of getting cosy, letting go of the day and enjoying the comfort of home.
We are looking for a friendly, honest and enthusiastic person to join our team and help customers find bedding they will love.
You don't need to know everything about bedding. But you should enjoy helping people, be eager to learn and take pride in doing your job well. If you have the right attitude, we are willing to teach you the rest.
YOUR ROLE
As our Store Customer Service Assistant, you will:
- Welcome customers warmly and make them feel at home.
- Understand their needs and help them choose suitable bedding.
- Learn about our products and confidently explain their features and benefits.
- Assist customers through the buying process and develop your selling skills.
- Handle customer enquiries and payments professionally.
- Keep the store clean, attractive and well organised.
- Assist with stock management and product displays.
- Build positive customer relationships and encourage repeat business.
Work towards sales targets while maintaining excellent customer service.
WHO WE ARE LOOKING FOR
Ideally, you will have at least one year of working experience, preferably in retail or another customer service role.
You should be someone who:
- Enjoys interacting with people and making them feel welcome.
- Is friendly, approachable and a good listener.
- Is honest, dependable and takes responsibility for their work.
- Communicates clearly and confidently.
- Is eager to learn and receptive to feedback.
- Takes pride in personal presentation and keeping things organised.
- Is willing to learn how to sell and work towards sales targets.
We value attitude, integrity and learning potential.
WHAT WE OFFER
- A basic salary, negotiable for the right candidate.
- Training in our products, customer service and selling skills.
- An opportunity to develop your retail and sales capabilities.
- The opportunity to grow with an emerging bedding brand.
HOW TO APPLY
Think you could be the person we're looking for?
Send your CV and a brief cover letter to:
In your cover letter, tell us:
- A little about yourself and your previous work experience.
- What you enjoy about serving customers.
- Why you believe you would be a good fit for DREAMS ISLAND.
We are looking for someone who wants to learn, grow and make a difference. If that sounds like you, we would love to hear from you.
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