STRIDES QA Program Officer I

Accountabilities:

Programmatic Administration:

• Collaborates with the STRIDES Quality Assurance team and other functions of the STRIDES projectto assist in ensuring project needs and requirements are met.
  
• Provides support to project management with conference room setup, travel requests, and sub-task assignments.
  
• Facilitates communication by answering partner inquires and ensures project internal and external websites are current.
  
• Coordinates assigned project activities and may conduct research to achieve project goals.
  
• Provides administrative support to projects as needed by writing, reviewing, and translating
  
• reports on a quarterly basis.
  
• Reviews and contributes to work plans.
  

Finance Support:

• Assists the project team with the coordination of budgets.
  

Procurement and Requisition Support:

• Enters and maintains procurement requisitions in CostPoint and tracks them through completion.
  
• Maintains procurement request logs and follows up on missing information, documentation, or approvals.
  
• Supports MSA commodity requests by compiling specifications, quantities, delivery information, and supporting documentation.
  
• Organizes procurement files using established naming conventions and required folder structures.
  
• Monitors routine procurement milestones and escalates delays or incomplete packages to the Program Officer responsible.
  
• Supports verification of receipt, delivery documentation, and procurement closeout records.
  

Subcontract and Consultant Administration:

• Maintains subcontractor and consultant files, trackers, deliverable schedules, and authorization records.
  
• Supports subcontractor and consultant onboarding and offboarding logistics, including document collection and access coordination.
  
• Tracks routine subcontract deliverables, invoices, periods of performance, and upcoming modification or renewal dates.
  
• Follows up with responsible staff to obtain missing deliverables, approvals, or invoice support documentation.
  
• Supports preparation and filing of subcontract, consultant, and authorization packages under officer supervision.
  

Compliance and Reporting Support:

• Maintains FFATA records and prepares required information for review and submission.
  
• Conducts routine completeness checks using established checklists and escalates discrepancies before officer review.
  
• Maintains records of required approvals, concurrence, certifications, and compliance documentation.
  
• Supports safeguarding tracking, training follow-up, and documentation as backup to the functional lead.
  
• Compiles and follows up on internal and externalroutine inputs for annual, semiannual, and other project reports.
  
• Maintains audit-ready files and supports retrieval of documentation for internal reviews or audits.
  

Country Portfolio Coordination:

• Provides administrative and operational support for assigned lower-complexity country portfolios under the direction of a Program Officer.
  
• Maintains country action trackers, calendars, deadlines, and follow-up lists.
  
• Documents meeting decisions and action items and follows up with responsible parties.
  
• Supports preparation of routine country updates, briefing materials, and implementation-status summaries.
  
• Escalates overdue actions, missing information, or process bottlenecks to the responsible officer.
  

Knowledge Management and Team Administration:

• Maintains designated SharePoint folders, trackers, templates, trackers, standard operating procedures, job aids, and reference materials, updating them as procedures change.
  
• Supports document version control, archiving, and periodic file-quality checks.
  
• Maintains STRIDES distribution lists, team contact lists, and newsletter content inputs.
  
• Coordinates routine onboarding and offboarding logistics, including access requests, orientation materials, and checklist tracking.
  
• Supports scheduling, agendas, meeting materials, notes, and action-item tracking for Operations/Quality Assurance meetings.
  

Process and Quality Support:

• Identifies recurring administrative or documentation gaps and recommends practical process improvements.
  
• Tracks service requests and routine turnaround times to support workload planning and team reporting.
  
• Performs other duties as assigned; responsibilities and scope may shift based on evolving project needs.
  

Applied Knowledge & Skills:

• Basic knowledge of concepts, practices, and procedures with project design.
  
• Strong oral and written communication skills.
  
• Demonstrated proficiency with Microsoft Office suite software.
  
• Ability to solve problems and recommend corrective action as needed.
  
• Strong organizational skills and attention to detail needed to adhere to project deadlines.
  
• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
  
• Must be able to read, write, and speak fluent English, fluent in host country language as appropriate. Spanish and French is a plus.
  

Problem Solving & Impact:

• Works on problems of limited to moderate scope that require a review of various factors.
  
• Exercises judgment within defined procedures and practices to determine appropriate action.
  
• Builds rapport with internal and external contacts.
  
• Decisions may cause delays and affect a work unit or area within a department.
  

Supervision Given/Received: 

• Receives general instructions on routine work, detailed instructions on new projects or assignments.
  
• Uses independent judgment in determining workflow and priorities.
  
• Typically reports to a Manager, Associate Director, or Director.
  

Education:

• Bachelor's Degree or its International Equivalent - Civil Society, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or a Related Field.
  

Experience:

• Typically requires a minimum of 2+ years of relevant experience supporting projects and/or a technical practice area.
  
• Prior work experience in a non-governmental organization (NGO), government agency, or private organization.
  
• Prior experience using Microsoft Office Suite preferred.
  

Typical Physical Demands:

• Typical office environment.
  
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  
• Ability to sit and stand for extended periods of time.
  
• Ability to lift/move up to 5 lbs
  

Technology to be Used

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.