SUPERMARKET BRANCH MANAGER

JOB TITLE SUPERMARKET BRANCH MANAGER

NATURE OF JOB FULL TIME

INDUSTRY RETAIL /SUPERMARKET

SALARY KSHS.25,000-30,000

JOB LOCATION KANGUNDO ROAD AND EMBAKASI

DUTIES AND RESPONSIBILITIES

Store Operations Management

·       Oversee day-to-day operations to ensure efficient, smooth, and profitable running of the branch

·       Ensure compliance with company policies, procedures, and retail best practices

·       Monitor store cleanliness, layout, and merchandising standards

Sales & Performance Management

·       Drive sales growth and achievement of branch targets

·       Analyze sales reports, customer trends, and stock movement to optimize performance

·       Implement promotions, pricing strategies, and in-store marketing initiatives

Inventory & Procurement Control

·       Oversee stock ordering, receiving, storage, and replenishment

·       Ensure optimal stock levels to prevent overstocking or stock-outs

·       Minimize losses through effective controls, stock counts, and shrinkage prevention

·       Liaise with suppliers and procurement teams where applicable

Team Leadership & People Management

·       Supervise, train, schedule, and motivate branch staff

·       Conduct performance reviews and enforce discipline where necessary

·       Ensure adequate staffing levels and adherence to duty rosters

·       Promote teamwork, accountability, and a customer-first culture

Customer Service & Experience

·       Ensure high standards of customer service and prompt resolution of complaints

·       Build strong customer relationships to enhance loyalty and repeat business

·       Handle escalated customer issues professionally

Financial & Administrative Duties

·       Monitor daily sales, expenses, and petty cash usage

·       Prepare and submit accurate reports (sales, stock, staffing, and operations)

·       Ensure compliance with health, safety, and statutory regulations

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma or Degree in Business Management, Supply Chain, Procurement, Retail Management, or a related field

·       Minimum 2 years’ experience as a Manager, Supervisor, or Procurement Officer in a busy supermarket or retail environment

·       Strong understanding of supermarket operations and FMCG products

·       Proven leadership and people management skills

·       Basic computer proficiency (POS systems, MS Excel, reporting tools)

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.