SUPERMARKET MANAGER

JOB TITLE: SUPERMARKET MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: RETAIL

SALARY: KSHS.20,000-25,000

JOB LOCATION: KANGUNDO ROAD/KITENGELA

DUTIES AND RESPONSIBILITIES

Store Operations Management

• Oversee the day-to-day operations of the supermarket to ensure smooth functioning.
• Coordinate all operational activities including opening and closing procedures, cash handling, and staff allocation.
• Ensure all store equipment, fixtures, and facilities are maintained and functioning properly.
• Monitor compliance with company policies, procedures, and retail standards.

Staff Management & Development

• Recruit, train, and develop supermarket staff to build a competent and motivated team.
• Prepare staff schedules, manage shifts, and ensure adequate coverage during peak periods.
• Conduct regular performance appraisals and provide coaching to improve productivity.
• Address staff concerns, conflicts, and disciplinary matters professionally.

Customer Service Excellence

• Ensure a high level of customer service is maintained at all times.
• Handle customer complaints, queries, and feedback promptly and effectively.
• Monitor customer satisfaction and implement initiatives to improve the shopping experience.

Inventory & Stock Control

• Monitor inventory levels to avoid stockouts or overstocking.
• Coordinate with suppliers for timely procurement and delivery of products.
• Conduct regular stock audits and maintain accurate inventory records.
• Implement effective loss prevention measures to minimize shrinkage.

Sales & Financial Performance

• Develop and implement sales strategies to achieve revenue targets.
• Monitor daily, weekly, and monthly sales and prepare reports for management.
• Analyze sales trends and adjust stock and promotions accordingly.
• Manage store expenses and optimize operational costs.

Visual Merchandising & Store Presentation

• Ensure that products are displayed attractively and in line with company standards.
• Plan and implement seasonal promotions and in-store marketing initiatives.
• Maintain store cleanliness, safety, and an inviting shopping environment.

Compliance & Safety

• Ensure adherence to health, safety, and hygiene standards.
• Maintain compliance with labor laws, licensing requirements, and other regulations.
• Conduct regular safety audits and staff training on emergency procedures.

Reporting & Administration

• Prepare operational, sales, and inventory reports for senior management.
• Track KPIs and implement action plans to improve store performance.
• Maintain accurate records of cash, sales, and inventory transactions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or degree in Business Administration or a related field.
• Minimum of 2 years’ experience as a supervisor or manager in a supermarket or retail environment.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of inventory management, sales tracking, and retail operations.
• Ability to work under pressure and handle multiple tasks efficiently.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.