Technical Sales Manager

Job Description If you haven’t heard of IFF before (treasures are truly hard to find), it’s time to get excited. Welcome to the world’s best-kept secret and scent. IFF Health & Biosciences is a world leader in producing more effective, environmentally friendly enzymes for use in household detergents and industrial cleaners. Today’s consumers demand top value, exceptional cleaning power, and eco-friendliness. AT IFF, we work together with customers to help them identify their unmet needs and create customized solutions. We are very excited to welcome a new Technical Sales Manager to join our Home & Personal Care (HPC) Team/Business, and we hope it’s you! You will have the opportunity to join IFF at a unique moment in time and impact our business directly by the work you do. As a Technical Sales Manager you will Report directly to the Africa Sales Leader. You will have frequent engagement with colleagues in Sales, Marketing, Industry and Technical Services in the IFF Health & Biosciences EMEA organization. Your responsibilities: Full sales responsibility and technical support to current customers and prospects in the territory through direct sales to key customers combined with distributor management. Your mission will be to successfully support and develop sales activities of IFF enzymes portfolio through implementation of sales and marketing initiatives with the objective of increasing market share and return on investment (ROI), whilst adhering to best practice principles standard operational procedures (SOPs). Ability to understand the customer needs and bring new ideas and know-how to expand our revenue and Market Share in West and East Africa (Nairobi & Lagos). Training of distributors to develop and sustain their value selling capability. Proactive communication with distributors and customers. Builds and retains relations at all levels with customers and foster long lasting relations. Provides technical, marketing and commercial support to key direct customers to ensure they reach targets and deliver customer satisfaction. Evaluates on a yearly base the performance of assigned direct customers and distributors and defines actions and initiatives where needed to improve. Your ability to build and maintain existing and new customer relationships and maximizes customer satisfaction as well as customer understanding. Creates a reliable network in the different market segments and regions. Gathers and analyses market and competitor information. Communicates within the team and applies to manage assigned accounts. Achieve annual sales and gross profit targets. Prepare and update business & accounts plans for key direct customers and territory under his/her responsibility. Provide sales reports (visit reports and monthly reports). Provide forecast update on monthly basis in IP Tool used for the sales and operation process. Improve and deliver the Opportunity Pipeline in SFDC. Liaise with logistics (supply chain group and Customer Relations Department) and production to ensure proper and smooth supply to assigned direct customers and distributors. Work closely with Marketing, Category Management and Application to accomplish customer targets. Job Requirements Skills and attributes required Your Scientific Degree in Chemistry / Chemical Engineering or similar, or a Bachelor or Master at University Level in Economics / Business Science. We will rely on your 5-8 years of practical business experience in an international BtB environment (cleaning industry preferably). The preferred candidate will be proficient in customer facing experience. Excellent English language skills, both verbal and written. Other language is a plus. Team interaction is a must. You will be open minded and can change opinions based on new information; perform a wide variety of tasks and change focus as demands change. You will bring a good understanding of the benefits of commercial sustainability through biotechnology. Self-motivated and good self-leadership. Must have initiative, motivation, proactivity, be tenacious and positive Good team player. Familiar with Microsoft Office package, internet explorer. Any other IT tool will be appreciated. Willingness to travel approximately 30-50% of time. IFF is an Equal Opportunity Employer. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more. #LI-DB1