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Technology Service Delivery Department – Manager, IT Processes at KCB Bank Kenya

JobWebKenya

Driver & Transport Services

KES Confidential
New
1 week ago

Job Summary

 

Job Description/Requirements

Job Description

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, . The holding company oversees KCB Kenya – incorporated with effect from January 1, – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.

Key Responsibilities 

Be accountable for implementation and adoption of ITIL processes within the organization. Coordinate enhancement s and ensure the accessibility of the ITSM tool within the organization. Ensure Proper I.T service delivery through T Incident Management, Service request management, event management and Knowledge Management. Plan and coordinate new deployments which include support processes and documentation. Manage day to day Service Level Management needs for IT working closely with project managers, head office SLA liaisons and branch clients to ensure service levels are met and exceeded. Manage the framework for describing services in an IT Service Catalogue, ensure the service catalogue is updated as services are created, maintain up to date service tiering. Continually review and design improvement to processes, services, and infrastructure to increase efficiency, effectiveness, and cost optimization. Identify areas of automation in System and Service monitoring. Be accountable for the Knowledge Management Platform Provide continuous Improvement of I.T through branch visits, IT Service awareness and workshop trainings etc

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