TELESALES AGENT
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Job summary
As a Call Center Agent, you are the vital link between Motorspeed, our clients, and their customers. You will manage the heart of our daily operations: confirming orders, resolving delivery hurdles in real-time, and ensuring every customer has a seamless experience.
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Key Responsibilities
- Order Verification: Proactively call customers to confirm order details, delivery locations, and availability to ensure first-time delivery success.
- Delivery Tracking: Monitor active shipments and coordinate with riders and drivers to provide customers with accurate, real-time updates.
- Issue Resolution: Handle inbound queries regarding delayed packages, delivery changes, or damaged items with speed and empathy.
- Feedback Collection: Follow up with customers post-delivery to ensure satisfaction and gather insights for service improvement.
- Documentation: Accurately update our internal systems with customer interactions and delivery status notes.
Requirements
- Experience: Previous experience in a call center, customer support, or logistics environment.
- Communication: Clear, professional, and friendly phone manner in both English and Swahili.
- Problem-Solving: The ability to think on your feet and resolve delivery conflicts quickly.
- Technical Skills: Comfortable using order management systems, and MS Office.
- Reliability: High level of organization and the ability to multitask in a high-pressure environment.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
