New
2 weeks ago
Job Summary
As a Telesales Representative, you will be responsible for generating sales leads, prospecting potential clients, and converting opportunities into successful sales through phone-based interactions. You will play a vital role in promoting our products, addressing customer inquiries, and building long-lasting relationships with clients
- Minimum Qualification: Highschool
- Experience Level: Entry level
- Experience Length: No Experience/Less than 1 year
Job Description/Requirements
Job Title: Telesales Representative
Department: Sales
Reports to: Telesales Leader
Job Level Sales
Revision Date: March 2024
Purpose
As a Telesales Representative, you will be responsible for generating sales leads, prospecting potential clients, and converting opportunities into successful sales through phone-based interactions. You will play a vital role in promoting our products, addressing customer inquiries, and building long-lasting relationships with clients.
Key Duties/ Responsibilities
1. Sales Prospecting and Lead Generation:
• Conduct outbound calls to prospect and qualify potential customers interested in our products.
• Identify and prioritize sales leads based on predefined criteria and target market segments.
• Respond to inbound calls, messages and emails generated by our digital marketing activities.
• Utilize effective sales techniques to capture the interest of prospects and schedule appointments for further discussions.
• Follow ups on quotations generated by the Retail and Wholesale Departments.
2. Product Promotion and Sales Pitch:
• Conduct discovery with all leads to qualify those leads and understand their needs.
• Present needs based product features, benefits, and value propositions persuasively to prospects.
• Customize sales pitches and solutions to address the specific needs and requirements of each customer.
• Overcome objections, handle rejections, and effectively negotiate terms to close sales and secure orders.
3. Customer Relationship Management:
• Build and maintain strong relationships with customers by providing attentive, personalized service.
• Follow up with existing and potential clients to nurture leads, address inquiries, and ensure customer satisfaction.
• Act as a primary point of contact for clients, handling inbound calls and resolving issues in a timely and professional manner.
4. Sales Performance Tracking and Reporting:
• Maintain accurate records of sales activities, including calls made and received, messages/emails responded to, appointments scheduled, meetings held or made for others, sales opportunities opened, quotes made and deals closed.
5. Continuous Learning and Development:
Stay updated on product knowledge, industry trends, and competitive offerings to enhance sales effectiveness.
• Participate in training sessions, workshops, and sales meetings to improve skills and knowledge.
• Proactively seek feedback and implement best practices to optimize sales performance and achieve targets.
Key Outputs/Deliverables
i) Sales Revenue Generation
ii) Relationship Building
iii) Lead Generation and Qualification
iv) Data Management and Reporting
v) Product Knowledge and Expertise
vi) Adherence to Sales Processes and Guidelines
Academic and professional Qualifications and experience required
• High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, Engineering or in a construction related field is ideal.
• No experience in telesales, inside sales, or customer service roles is required, preferably with some experience within the manufacturing industry.
Key Skills and Competences
• Excellent communication skills, both verbal and written, with the ability to engage customers and articulate value propositions effectively.
• Strong negotiation and persuasion abilities, with a customer-focused approach to sales.
• Results-driven mindset with a passion for achieving targets and exceeding expectations.
• Proficiency in CRM software, Microsoft Office Suite, and other sales tools.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
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