TELESALES REPRESENTATIVE( Gujarati Speaking)

POSITION:    TELESALES REPRESENTATIVE (Gujarati Speaking)
COMPANY:     NAIROBI CENTRAL HARDWARE LTD. 

LOCATION:    BABA DOGO, RUARAKA, NAIROBI
DEADLINE:    ROLLING BASIS

INTRODUCTION:

At Nairobi Central Hardware Ltd. our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service.

JOB SUMMARY:
We are seeking a motivated & enthusiastic Gujarati speaking Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.

KEY RESPONSIBILITIES:

• Initiate outbound calls to existing & potential customers to generate sales.

• Provide clear & accurate information about our products & services to potential customers.

• Ask probing questions to understand & customer needs & tailor sales pitches accordingly.

• Accurately enter & update customer data into the Tally ERP system.

• Process customer orders promptly & accurately.

• Address customer grievances & ensure a positive experience to uphold the company’s reputation.

• Meet or exceed sales targets through proactive efforts & upselling techniques.

• Maintain detailed records of calls, sales, & customer interactions.

• Actively contribute to achieving long-term sales goals & customer loyalty.

QUALIFICATIONS & SKILLS:

• Gujarati Spaking will be an added advantage

  
  

  Minimum of a Diploma in a business-related field.

• Proven experience as a Telesales Representative or similar role in sales.

• Demonstrated success in meeting or exceeding sales targets over the phone.

• Strong proficiency with Tally ERP or similar ERP & CRM softwares.

• Quick to learn new product information & effectively communicate features & benefits.

• Exceptional verbal communication & interpersonal skills.

• Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.

• Strong problem-solving skills with a focus on customer satisfaction.

HOW TO APPLY:

If you are driven, results-oriented, & thrive in a fast-paced environment, we encourage you to apply & be a part of a fast growing company in the hardware industry. Use the link below:

• Submit your application through the link below:   

https://forms.gle/1ambTAhBwfX3zURY9