Telesales Specialist

TELESALES REPRESENTATIVE

Sizwe Pharmaceuticals Limited

About the Job

Sizwe Pharmaceuticals Limited is a growing pharmaceutical distribution and healthcare solutions company committed to improving access to quality medicines and healthcare products across Kenya.

As part of our growth strategy, we are seeking an energetic, results-driven, and customer-focused Tele sales Representative to help expand our market presence, increase customer acquisition, reactivate dormant accounts, and drive consistent revenue growth through proactive outbound engagement.

Purpose of the Role

The Tele sales Representative will play a key role in driving sales growth through outbound calls, customer relationship management, lead conversion, and account retention. The role focuses on engaging pharmacies, hospitals, clinics, doctors, institutions, and other healthcare buyers to promote Sizwe Pharmaceuticals Limited products and services.

Success in this role requires strong communication skills, persuasive selling ability, excellent follow-up discipline, product knowledge, and the ability to convert opportunities into repeat business.

What You’ll Do

Meet and exceed monthly sales, call volume, and customer acquisition targets.

Conduct outbound calls daily to pharmacies, hospitals, clinics, institutions, and wholesalers.

Generate new business opportunities and convert leads into active buying accounts.

Reactivate dormant and inactive customers to resume purchasing.

Build strong customer relationships through regular follow-up and excellent service.

Receive customer orders accurately and coordinate timely fulfillment with operations.

Maintain accurate customer records, call logs, pipeline updates, and sales reports.

Provide daily, weekly, and monthly performance reports to management.

Support marketing campaigns, promotions, and product launches.

Ensure compliance with company policies and pharmaceutical industry standards.

Will Make You Successful

Strong selling, negotiation, and objection-handling skills.

High energy, resilience, and confidence on the phone.

Self-driven with a strong hunger to achieve targets.

Ability to build trust quickly with customers.

Strong follow-up discipline and pipeline ownership.

Commercial mindset focused on growth and profitability.

Excellent communication and listening skills.

Ability to work under pressure in a fast-paced environment.

Team player with positive attitude and accountability.

Must-Have Requirements

Minimum 1–2+ years’ experience in pharmaceutical tele sales

Experience dealing with pharmacies, clinics, hospitals, or healthcare customers.

Strong verbal communication and persuasive phone presence.

Good computer skills including Microsoft Excel, email, and CRM systems.

Proven record of meeting or exceeding sales targets.

Diploma or Degree in Business, Sales, Marketing, Pharmacy, or related field.

Fluent in English and Kiswahili.

Advantage to Have

TechSavvy; Hands on familiarity with digital marketing across all social media platforms.

Experience in pharmaceutical wholesale or distribution environment.

Existing relationships with pharmacies or hospitals.

Knowledge of generic medicines, OTC products, and medical consumables.

Key KPIs

Daily outbound calls completed

New customers opened monthly

Dormant accounts reactivated

Monthly sales revenue achieved

Order frequency per customer

Customer retention rate

Collection support on overdue accounts

Why Join Sizwe Pharmaceuticals Limited

Opportunity to grow with an ambitious healthcare company

Performance-based rewards and incentives

Dynamic and entrepreneurial work environment

Opportunity to contribute to better healthcare access in Kenya.

Send your CV to info@sizwepharma.co.ke

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