Teller – NBK Mandera Branch at KCB Bank Kenya

Job Description Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, . The holding company oversees KCB Kenya – incorporated with effect from January 1, – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.Job PurposeOffer effective and efficient cash and teller services to the Branch customers.Main Duties & Responsibilities Adhere to cash holding limits to ensure no excess cash is in the till at any given time.Make accurate and timely postings of all customer teller & cash transactions.Assist in the achievement of Branch growth & profitability targets to enhance productivity.Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.Ensure all teller operations are as per the cashiers’ guide, and any other Bank policies in force.Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.Ensure adherence to all Bank policies and procedures for Branch Operations and Bank ComplianceEnsure compliance with both internal requirements and external regulatory requirements within scope of operation.Ensure compliance with all other relevant internal policies and Procedures as required within the office.Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices.Any other duties as may be assigned by Management from time to time. RequirementsAcademic & Professional Qualification University Degree. Work Experience & Skills 1 Year experience in general banking operationsExcellent customer service skills.Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.Have complete knowledge of Banking systems & process.Knowledge of bank productsExcellent interpersonal, team management and communication skills.Demonstrated integrity and ethical standards. Willing to work in Mandera Branch for a minimum period of 24 months.