Tour & Travel Consultant
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Job summary
The Tour & Travel Consultant will be responsible for converting travel inquiries into confirmed bookings, designing customized travel packages, and ensuring smooth end-to-end travel arrangements for clients.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Location: Nairobi, Kenya
Company: Premylance Adventures
About Premylance Adventures
Premylance Adventures is a fast-growing travel and tour company specializing in curated Kenya holidays, international travel packages, tours & safaris, corporate travel solutions, and special occasion experiences. We are passionate about delivering seamless, personalized, and memorable travel experiences that exceed client expectations.
As we continue to expand, we are looking for a dynamic and sales-driven Tour & Travel Consultant to join our team.
Position Overview
The Tour & Travel Consultant will be responsible for converting travel inquiries into confirmed bookings, designing customized travel packages, and ensuring smooth end-to-end travel arrangements for clients.
This role requires strong sales capability, destination knowledge, reservation system expertise, and exceptional customer service skills.
Key Responsibilities
● Respond promptly and professionally to client inquiries via phone, email, and social media platforms.
● Design, cost, and customize both domestic and international travel packages.
● Prepare and send detailed quotations within 24 hours of inquiry.
● Convert inquiries into confirmed bookings and consistently achieve monthly sales targets.
● Coordinate bookings with airlines, hotels, transport providers, and tour suppliers.
● Issue invoices and follow up on payments to ensure timely closure of sales.
● Provide clients with pre-travel briefings and post-travel follow-ups to enhance customer satisfaction.
● Maintain accurate records in the CRM system and update customer databases.
● Build and nurture long-term relationships with clients to encourage repeat business and referrals.
Qualifications & Experience
● Diploma or Bachelor’s Degree in Travel & Tourism Management or a related field.
● Minimum of 2 years’ proven experience as a Tour Consultant or Travel Advisor.
● IATA certification is an added advantage.
● Hands-on experience with Galileo, Amadeus, or similar reservation systems.
● Strong sales, negotiation, and closing skills.
● Excellent written and verbal communication skills.
● Ability to work under pressure and meet performance targets.
Core Competencies
● Results-oriented and sales-driven mindset
● Exceptional customer service skills
● High attention to detail and accuracy
● Strong organizational and time-management skills
● Professional presentation and conduct
● Problem-solving ability and proactive approach
Compensation & Benefits
● Basic Salary: KES 15,000
● Attractive commission structure based on performance
● Opportunity for career growth within a dynamic and expanding travel company
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