VISA LIAISON OFFICER

NATURE OF JOB

FULL TIME

INDUSTRY

TRAVEL & TOURISM

SALARY

KSHS.50,000 -60,000

JOB LOCATION

UPPER HILL

DUTIES AND RESPONSIBILITIES

· Receive, review, and verify all client visa documentation for accuracy and completeness

· Advise clients on visa requirements, eligibility, processing timelines, and documentation

· Prepare, compile, and submit visa applications to embassies, consulates, and online portals

· Track application status and proactively update clients on progress

· Coordinate appointments, biometrics, interviews, and document collection

· Maintain embassy and consular relationships for efficient processing

· Identify and mitigate risks that could lead to visa refusal

· Maintain accurate records and ensure confidentiality of client data

· Handle appeals, reapplications, and complex visa cases

· Provide visa-related training and updates to sales and operations teams

· Keep up to date with immigration law changes and embassy policies

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Degree in Tourism, Travel, International Relations, Business, or related field

· Minimum 3 years’ experience in visa processing or travel operations

· Proven understanding of embassy visa procedures

· Experience handling multiple visa categories (tourist, business, transit)

· Strong customer service orientation with attention to client needs and preferences.

· High confidentiality when handling customer documents and information

· Good time management and multitasking skills to handle several client requests simultaneously.

· Basic proficiency in CRM systems, email communication, and online research.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.