WAITER / FOOD & BEVERAGE SERVICE ATTENDANT - (LOCATED IN SOMALIA)

Field

Detail

Job Title

Waiter / Waitress

Department

Food & Beverage Service

Reports To

Restaurant Supervisor / F&B Manager

Location

Somalia

KEY RESPONSIBILITIES

1. Guest Service & Order Taking

• Greet guests warmly upon arrival, escort them to tables, and present menus.
• Provide detailed explanations of menu items, daily specials, and beverage options.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar.
• Accommodate special dietary requests and communicate allergies clearly to the kitchen team.
• Check back with guests during meals to ensure satisfaction and address any concerns immediately.

2. Food & Beverage Service

• Serve food and beverages professionally, following proper sequence and service standards.
• Ensure correct table settings, glassware, and cutlery are in place before and during service.
• Practice proper carrying, tray service, and plate handling techniques.
• Prepare and serve hot and cold beverages including tea, coffee, and fresh juices.
• Handle room service orders where applicable, ensuring timely delivery and presentation.

3. Billing & Cash Handling

• Present accurate bills to guests and process payments (cash, mobile money, or card).
• Handle cash transactions honestly, providing correct change and issuing receipts.
• Reconcile all sales at the end of each shift with the cashier or supervisor.
• Report any billing discrepancies immediately.

4. Cleanliness & Hygiene

• Maintain spotless cleanliness of the restaurant, tables, chairs, and service stations throughout the shift.
• Adhere strictly to food safety and personal hygiene standards.
• Ensure all service equipment (trays, coffee machines, cutlery) is clean and properly stored.
• Report any pest sightings, maintenance issues, or safety hazards immediately.

5. Teamwork & Communication

• Communicate clearly with kitchen staff regarding order modifications, timing, and special requests.
• Assist colleagues during busy periods, including clearing tables and restocking service stations.
• Attend daily briefings and participate in ongoing training sessions.
• Provide feedback to supervisors on guest comments, both positive and negative.

6. Mise en Place & Setup

• Prepare the restaurant for service: set tables, stock side stations, polish glassware and cutlery.
• Check cleanliness and condition of menus, replacing any worn or damaged copies.
• Ensure condiments, bread, water, and other standard items are ready before service begins.
• Complete closing duties including clearing, cleaning, and securing the service area.

REQUIRED QUALIFICATIONS

Requirement

Detail

Education

Secondary school certificate or equivalent. A certificate in Food & Beverage Service or Hospitality is an advantage.

Experience

Minimum 1–2 years as a waiter in a hotel, restaurant, or high-volume catering establishment.

Language

Working proficiency in Somali and basic English (food and service vocabulary essential).

SKILLS & COMPETENCIES

• Genuine passion for serving people with a friendly and positive attitude.
• Excellent personal presentation and hygiene.
• Ability to remember orders and menu details accurately.
• Physical stamina to stand and walk for long shifts.
• Honest and trustworthy, especially when handling cash.
• Strong teamwork and communication skills.
• Ability to remain calm and polite under pressure during busy service periods.
• Flexibility to work shifts, weekends, and public holidays.

KEY PERFORMANCE INDICATORS (KPIs)

• Positive guest feedback and compliments on service.
• Zero valid guest complaints related to order accuracy or attitude.
• Order error rate below 2%.
• Cleanliness scores of service area consistently above 90% in inspections.
• Cash handling with zero unexplained variances.
• Punctuality and attendance record above 98%.