Waitstaffs- Nanyuki

Job specifications:

Qualifications

• Ability to work under pressure and long hours.
  
• Ability to up sell and inform our guest on new menu product.
  
• Must be a team player.
  
• Must be customer-oriented.
  
• Must have proper planning skills.
  
• Must have Point of Sale skills.
  
• Should have inter-personal skills.
  
• Flexible and accommodative.
  
• Must be result oriented, self-driven, articulate and pro-active.
  

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
  
• Handling customer interactions at various levels of customer touch points.
  
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
  
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
  
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
  

• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
  

• Collaborate with other team members to ensure a positive customer experience.
  
• Ensuring there is enough change at all times.
  
• Maintaining shift float money and ensuring no shortages.
  
• Timely closure of counter variances.
  
• Taking care of counter machines.
  
• Present bills on time and accept payment.
  
• Ordering of items in Vuka for the store.
  
• Receiving of items from Food scape/ any other supplier.
  
• Keying in of orders in the POS.
  
• Receiving orders from the aggregator tabs
  
• Packing and dispatching the orders to the guests
  
• Table clearance and clean counters after guests have finished dining.
  
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
  
• Communicating any R&M or IT issues to the Area Manager.
  
• Closing duties of the branch.
  

Job specifications:

Qualifications

• Ability to work under pressure and long hours.
  
• Ability to up sell and inform our guest on new menu product.
  
• Must be a team player.
  
• Must be customer-oriented.
  
• Must have proper planning skills.
  
• Must have Point of Sale skills.
  
• Should have inter-personal skills.
  
• Flexible and accommodative.
  
• Must be result oriented, self-driven, articulate and pro-active.
  

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
  
• Handling customer interactions at various levels of customer touch points.
  
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
  
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
  
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
  

• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
  

• Collaborate with other team members to ensure a positive customer experience.
  
• Ensuring there is enough change at all times.
  
• Maintaining shift float money and ensuring no shortages.
  
• Timely closure of counter variances.
  
• Taking care of counter machines.
  
• Present bills on time and accept payment.
  
• Ordering of items in Vuka for the store.
  
• Receiving of items from Food scape/ any other supplier.
  
• Keying in of orders in the POS.
  
• Receiving orders from the aggregator tabs
  
• Packing and dispatching the orders to the guests
  
• Table clearance and clean counters after guests have finished dining.
  
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
  
• Communicating any R&M or IT issues to the Area Manager.
  
• Closing duties of the branch.