Admin & Reservations Assistant - Nyeri
Easy apply
New
Job summary
To provide excellent guest service by handling front desk operations and managing reservations efficiently, ensuring a smooth and personalized guest experience.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Job Information
- Salary20K - 25K
- State/Province Central
- Zip/Postal Code N/A
- City Nyeri
- Country Kenya
Department: Front Office
About the Hotel:
The Hotel is a boutique highland retreat in Nyeri with 12 rooms, a restaurant, spa, and nursery. We support our guests’ well being by offering accessible luxury through traditional highland healing wisdom, farm-fresh food, indigenous flora for visual and aromatherapy, abundant birdlife, and views of Mount Kenya.
As a growing business, the hotel maintains a fast-paced environment, which we balance with care, teamwork, and shared purpose. Our team members are empowered to build confidence, develop practical skills and deliver thoughtful service as a community of service.
Key Responsibilities:
Front Desk Duties
● Welcome and check in/check out guests professionally
● Do guest walk arounds for walk in inquiries
● Handle guest inquiries, requests, and complaints promptly
● Maintain a clean, organized reception area
● Coordinate with housekeeping on room status
Reservations Management
● Receive and process inquiries and bookings (Walk in guests, phone, email, social media, OTAs)
● Update reservation systems accurately
● Confirm, modify, or cancel bookings
● Monitor room availability and maximize occupancy
● Prepare and share the daily and weekly occupancy report
Guest Experience
● Provide personalized service (boutique hotel standard)
● Share information about hotel services, spa, and restaurant
● Upsell rooms, spa treatments, and dining experiences
Cashiering & Administration
● Process payments (cash, card, mobile money)
● Issue invoices and receipts
● Maintain daily reports and reservation records
Communication & Coordination
● Liaise with housekeeping, restaurant, and spa teams
● Relay special guest requests (VIPs, dietary needs, etc.)
● Ensure smooth daily operations across departments
Requirements:
Education & Experience
● Diploma or certificate in Hospitality Management or related field
● 1–2 years experience in a hotel front office role preferred
● Familiar with reservations management software
● Familiar with online booking systems e.g. OTAs & Social media
NB: Training will be provided any specific systems and softwares used
Skills & Competencies
● Excellent communication and customer service skills
● Strong organizational and multitasking ability
● Basic computer skills (PMS systems, email, MS Office)
● Attention to detail and problem-solving skills
Personal Attributes
● Friendly, professional, and well-presented
● Honest and reliable
● Ability to work shifts, weekends, and holidays
Key Performance Indicators (KPIs)
● Guest satisfaction scores
● Response rate
● Booking accuracy
● Occupancy rate support
● Upselling performance
Working Conditions
● Shift work (including weekends and holidays)
● Fast-paced, guest-facing environment
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
