ASSISTANT HOUSEKEEPING MANAGER

JOB TITLE: ASSISTANT HOUSEKEEPING MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 120,000

JOB LOCATION: MOMBASA ROAD, AIRPORT

DUTIES AND RESPONSIBILITIES

Operational Management

• Assist in managing the day-to-day housekeeping operations to ensure smooth, efficient service delivery
• Ensure all guest rooms, public areas, offices, and back-of-house areas are cleaned and maintained to required standards
• Monitor room status and turnaround times to support Front Office operations and guest check-ins
• Ensure proper use and maintenance of housekeeping equipment and machinery
• Identify operational challenges and recommend practical solutions to improve efficiency

Quality Control & Standards

• Conduct daily inspections of guest rooms, public areas, and staff work areas
• Ensure compliance with established housekeeping procedures, hygiene standards, and brand/service standards
• Follow up on corrective actions after inspections and audits
• Ensure linen, uniforms, and amenities meet cleanliness and presentation standards
• Maintain consistency in service quality across all shifts

Team Supervision & Development

• Supervise housekeeping supervisors, room attendants, cleaners, and support staff
• Assign daily tasks and duties and ensure workloads are balanced and achievable
• Train new staff on cleaning procedures, safety practices, and service standards
• Conduct on-the-job coaching and refresher training to improve performance
• Motivate and mentor team members to foster teamwork and accountability
• Participate in performance appraisals and disciplinary processes when required

Inventory & Cost Control

• Monitor and control housekeeping supplies, chemicals, linen, and guest amenities
• Maintain accurate inventory records and ensure timely requisitions
• Minimize wastage, pilferage, and misuse of supplies
• Support the Housekeeping Manager in cost control initiatives and budgeting
• Ensure proper storage and safe handling of chemicals and equipment

Health, Safety & Hygiene

• Enforce health, safety, and hygiene policies in line with regulatory requirements
• Ensure staff use appropriate PPE and follow safe working procedures
• Report accidents, hazards, or maintenance issues promptly
• Ensure compliance with sanitation, infection control, and environmental guidelines
• Participate in safety audits and emergency preparedness drills

Guest Relations & Service Excellence

• Handle guest requests, concerns, and complaints promptly and professionally
• Ensure personalized service where possible to enhance guest satisfaction
• Follow up on guest feedback and implement corrective actions
• Work closely with Front Office to prioritize VIPs, special requests, and group arrivals
• Maintain a service-oriented approach at all times

Coordination & Reporting

• Liaise with Maintenance to report and track repair and maintenance issues
• Coordinate with Laundry and other departments to ensure seamless operations
• Prepare daily reports on room status, staffing, and operational issues
• Assist the Housekeeping Manager with departmental reports and meetings
• Act as the departmental head in the absence of the Housekeeping Manager

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hotel Management, Hospitality Management, or a related field
• Proven experience working as an Assistant Housekeeping Manager or Executive Housekeeper
• Strong knowledge of housekeeping management systems, hygiene standards, and safety regulations
• Demonstrated ability to train, lead, and develop teams effectively
• Excellent organizational and time-management skills
• Strong interpersonal and communication skills
• High attention to detail with a strong focus on guest satisfaction
• Ability to work flexible hours, including weekends and holidays

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.