ASST. HOTEL SUPERVISOR
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Job summary
Top Notch Management Services is a Human Resources Management firm with its head office in Nairobi and branches across the Country. On behalf of our client who operates a chain of Hotels and Restaurants within Nairobi, we are seeking to hire for the position of a Hotel Supervisor. Reporting to the General Manager.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
3 years
Job descriptions & requirements
Duties & responsibilities.
1. Guest Service & Experience
- Ensure high standards of guest service and satisfaction.
- Address and resolve guest inquiries, requests, and complaints professionally.
- Monitor service delivery to ensure compliance with hotel standards.
- Promote a welcoming and hospitable environment for all guests.
2. Staff Supervision & Team Support
- Assist in supervising front office, housekeeping, and food & beverage staff.
- Allocate duties and prepare shift schedules/rotas.
- Support recruitment, onboarding, and training of new staff.
- Provide coaching and performance feedback to team members
3. Operational Support
- Monitor daily hotel operations to ensure efficiency and quality service.
- Ensure cleanliness, safety, and maintenance standards are upheld.
- Support stock control and inventory management.
- Enforce health, safety, and hygiene regulations.
4. Administrative Duties
- Prepare daily shift reports and operational summaries.
- Maintain accurate records of incidents, guest feedback, and staff attendance.
- Assist in managing hotel systems and property management software (PMS).
- Support budget monitoring and cost control initiatives.
5. Management Support
- Act in the absence of the Hotel Supervisor when required.
- Coordinate communication between departments.
- Assist in implementing policies, procedures, and operational improvements.
Minimum Qualification & Requirements
- Diploma or Degree in Hospitality Management, Hotel Management, or related field.
- Minimum 3 years’ experience in hotel operations or hospitality.
- Previous supervisory or team leadership experience is an added advantage.
- Strong leadership and team coordination skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making capability.
- Customer-focused mindset.
- Proficiency in Microsoft Office and hotel management systems.
- Ability to work flexible hours, including weekends and public holidays.
If you are a motivated and results-driven individual with a passion for business development in the
Solar Energy industry, please submit your application, including your resume and cover letter, to
recruitment@topnotchmanagement.co.ke so as to reach us not later than 16th March 2026
NB/ Only shortlisted applicants will be contacted.
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