BRANCH MANAGER - FASHION INDUSTRY

(5 POSITIONS)

NATURE OF JOB: FULL TIME

INDUSTRY: FASHION

SALARY: KSHS.35,000 PLUS INCENTIVES AND COMMISSIONS

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Sales & Business Performance

·       Drive branch sales to meet and exceed monthly and annual sales targets.

·       Implement sales strategies, promotions, and merchandising standards to maximize revenue.

·       Monitor daily sales performance and prepare regular sales reports.

·       Identify opportunities for growth, upselling, and customer retention.

Branch Operations

·       Oversee day-to-day branch operations to ensure smooth and efficient running.

·       Ensure compliance with company policies, procedures, and operational standards.

·       Maintain high standards of store appearance, visual merchandising, and cleanliness.

·       Ensure accurate opening and closing procedures are followed daily.

Cash & POS Management

·       Oversee all cash handling procedures including daily cash balancing and banking.

·       Ensure accurate transaction processing using POS systems.

·       Monitor and control variances, discrepancies, and shrinkage.

·       Prepare and submit daily, weekly, and monthly financial reports.

Stock & Inventory Management

·       Manage stock levels to avoid overstocking or stock-outs.

·       Conduct regular stock counts and reconcile discrepancies.

·       Coordinate stock replenishment, transfers, and returns.

·       Ensure proper storage, tagging, and display of merchandise.

People Management

·       Lead, supervise, and motivate branch staff to achieve performance goals.

·       Conduct staff scheduling, training, coaching, and performance evaluations.

·       Ensure staff adhere to customer service standards and company values.

·       Address staff discipline, attendance, and performance issues professionally.

Customer Experience

·       Ensure exceptional customer service at all times.

·       Handle customer complaints and resolve issues promptly and professionally.

·       Build strong customer relationships to encourage repeat business and brand loyalty.

Reporting & Administration

·       Prepare accurate sales, stock, cash flow, and performance reports.

·       Provide regular feedback to management on branch performance and challenges.

·       Maintain proper documentation and records for audits and management review.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma or Degree in Business Administration, Sales & Marketing, or a related field.

·       Minimum of 2 years’ experience in a branch management or retail management role.

·       Proven experience working with POS systems.

·       Strong understanding of retail operations, sales performance, and inventory control.

·       Experience in the fashion or retail industry is an added advantage.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.