BRANCH MANAGER – FUNERAL HOME
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Job summary
Oversee all branch operations and ensure smooth service delivery
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE BRANCH MANAGER – FUNERAL HOME
NATURE OF JOB FULL TIME
INDUSTRY FUNERAL SERVICES
SALARY KSHS.40,000
JOB LOCATION NAKURU
DUTIES AND RESPONSIBILITIES
Branch Operations Management
- Oversee all branch operations and ensure smooth service delivery.
- Coordinate funeral arrangements, transportation, mortuary services, and customer support activities.
- Ensure adherence to company policies, procedures, and service standards.
- Monitor branch performance and implement continuous improvement initiatives.
Customer Service & Client Relations
- Ensure clients and bereaved families receive compassionate, professional, and timely support.
- Handle customer inquiries, complaints, and service escalations.
- Maintain high standards of customer satisfaction and service excellence.
- Build and maintain positive relationships with hospitals, mortuaries, religious institutions, and other stakeholders.
Team Leadership & Staff Management
- Supervise branch staff and ensure effective workforce utilization.
- Manage employee performance, attendance, discipline, and development.
- Conduct staff training, coaching, and performance evaluations.
- Foster teamwork and a positive working environment.
Business Development & Stakeholder Engagement
- Support branch growth initiatives and service promotion activities.
- Develop relationships with hospitals, healthcare facilities, insurance providers, and community organizations.
- Identify opportunities to improve service delivery and increase branch revenue.
Financial & Administrative Management
- Manage branch budgets and operational expenses.
- Ensure accurate billing, collections, and financial reporting.
- Monitor branch profitability and cost-control measures.
- Maintain accurate operational and administrative records.
Compliance & Risk Management
- Ensure compliance with health, safety, legal, and regulatory requirements.
- Monitor adherence to company operational procedures.
- Manage risks and ensure proper handling of sensitive client information.
- Oversee incident reporting and resolution processes.
Reporting
- Prepare and submit operational, financial, and performance reports.
- Monitor key branch performance indicators and recommend corrective actions where necessary.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Bachelor's Degree in Business Administration, Healthcare Management Operations Management or a related field
- Minimum 3–5 years of supervisory or management experience.
- Experience in a hospital, healthcare facility, mortuary, funeral home, insurance, hospitality, or related service environment is highly preferred.
- Proven experience managing teams and operations.
- Strong leadership and people management skills.
- Excellent customer service and stakeholder management abilities.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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