Business Development & Customer Success Executive (Schools Market)

Key Responsibilities

• School Business Development: Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
• School Onboarding & Training: Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
• School Relationship Management & Retention: Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
• School Performance Monitoring & Support (Customer Success): Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
• Upselling & Account Growth: Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
• Reporting & Follow-Up: Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.

Mandatory Requirements (All Must Be Met)

• Degree or Diploma in Sales, Marketing, Business Administration, or related field
• Minimum 2–3 years proven experience in business development, sales, or customer success
• Experience in outbound sales calls, client onboarding, and training
• Proven track record of meeting sales or account management targets
• Strong communication, presentation, and negotiation skills
• Ability to manage school accounts, follow up on performance, and maintain accurate reports
• Professional approach, discipline, and ability to work under targets and deadlines

Added Advantage

Role Expectations

This role is best suited for candidates who:

Exclusion

This role may not be suitable for candidates who:

Performance KPIs

Success in this role will be measured by:

Previous experience working with schools or the education sector

Prior experience engaging and selling solutions to schools

Background in education, facilitation, or training delivery

Exposure to EdTech, digital platforms, or solution-based sales

Confidence in delivering structured product presentations or demonstrations

Are comfortable working in the field and meeting clients directly

Can work toward clear revenue and activity targets

Are confident in conducting presentations and engaging groups

Can maintain structured follow-ups and pipeline management

Are proactive in client acquisition and relationship building

Prefer administrative or purely office-based roles

Are not comfortable with target-driven performance

Avoid outbound outreach and client acquisition

Struggle with structured reporting and accountability

Number of school visits and engagements per week

Number of demos or presentations conducted

Monthly revenue generated against targets

Conversion rate from demo to closed deal

Number of teacher/parent training sessions delivered

Quality, consistency, and timeliness of follow-ups and reporting