Business Development Executive

Our client is a Customer Experience Company that partners with organizations to build customer-centric, growth-driven businesses. Their work focuses on helping clients design, deliver and sustain exceptional customer experiences that drive loyalty, performance and long-term value.

Role Overview

The Business Development role is a front-line growth position responsible for selling solutions, expanding market presence and building long-term, value-based client relationships. The role focuses on identifying opportunities, engaging decision-makers, understanding business challenges, and positioning our customer experience solutions as strategic growth enablers. This is a commercial, consultative and relationship-driven position aligned to revenue growth and client success.

Key Responsibilities

1. 
   
2. Collaborate with leadership to develop and execute business development and revenue growth strategies.
   
3. Identify, qualify and pursue new business opportunities aligned to the company’s CX solutions and strategic focus.
   
4. Proactively engage prospective clients through targeted outreach among other strategies
   
5. Manage the full sales cycle-from lead generation to deal closure.
   
6. Build and maintain a strong sales pipeline.
   
7. Present CX solutions in a compelling, value-driven manner.
   
8. Engage clients to understand their business context and CX challenges.
   
9. Co-create tailored solutions that address client needs.
   
10. Build trusted, long-term relationships with decision-makers.
    
11. Drive customer retention, repeat business, and account growth.
    
12. Act as a strategic partner to clients.
    
13. Stay informed on industry trends and CX best practices.
    
14. Provide market insights to leadership.
    
15. Represent the company professionally in client and industry engagements.
    

Required Qualifications & Experience

1. 
   
2. Bachelor’s degree in Business, Marketing, Sales, or related field.
   
3. Proven experience in consultative or solution selling.
   
4. Strong communication, presentation, and negotiation skills.
   
5. Ability to build long-term relationships.
   
6. Commercial and results-driven mindset.
   
7. Proficiency in CRM tools and MS Office.
   

How to Apply 

Candidates who meet the required specifications and are enthusiastic about the role are invited to submit their applications to Fanisi HR Solutions via jobs@fanisi.net  using "Business Development Executive" in the email subject line before Tuesday 20th January 2026. Screening is on a rolling basis. Only the shortlisted candidates will be contacted.