Call Center Agent
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New
Job summary
Call Agent, Customer Service & Digital Marketing Specialist. Job Purpose: To engage customers through calls, WhatsApp, social media and other digital channels; provide excellent customer support; generate and follow up leads; promote company products and services; and contribute to sales growth through effective digital marketing.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Contract - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
- Make outbound calls to prospective and existing customers.
Receive and respond to customer inquiries professionally.
- Follow up leads and convert prospects into customers.
Promote books, publishing services and other company products.
- Manage customer communication through phone, WhatsApp, email and social media.
- Handle customer complaints and ensure timely resolution.
Maintain accurate customer and lead records.
- Create and publish engaging social media content.
Support Facebook, Instagram, TikTok, WhatsApp and other digital campaigns.
- Generate leads through digital marketing and online engagement.
Monitor digital campaigns and prepare basic performance reports.
- Conduct market research and identify potential customers.
- Work closely with the sales team to achieve monthly targets.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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