Call Center QA at Jiji Kenya

Job Description

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services.

Salary Range : KSh 30, – KSh 50,/month

Summary

We’re looking for a Call Center QA who will be responsible for monitoring and evaluating call center agents’ performance, ensuring compliance with company policies and quality standards, and providing feedback and training to enhance customer service excellence for Jiji.

Key Responsibilities:

Audit outbound calls. Proficient in QA reporting

Skill Set & Qualifications:

Minimum 6 months and above as a QA in a busy outbound sales call center Proficiency in Excel is an added advantage Excellent communication skills, both verbal and written Team player Able to plan and manage workload effectively