CALL CENTRE AGENT
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New
Job summary
Respond promptly to incoming calls and customer inquiries
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: CALL CENTRE AGENT
NATURE OF JOB: FULL TIME
SALARY: KSHS. 30,000
JOB LOCATION: MOMBASA ROAD
DUTIES AND RESPONSIBILITIES
Customer Support (Inbound Calls)
- Respond promptly to incoming calls and customer inquiries.
- Provide accurate information about products, services, and company policies.
- Identify customer needs and offer appropriate solutions.
Complaint Resolution
- Listen actively to customer concerns and complaints.
- Handle issues professionally, ensuring timely and effective resolution.
- Escalate complex cases to the relevant departments where necessary.
Outbound Calling
- Make outbound calls to customers based on assigned campaigns, leads, or follow-ups.
- Promote products and services, upsell, or cross-sell where applicable.
- Maintain a high level of engagement and professionalism during calls.
Customer Experience Management
- Build positive relationships with customers to enhance loyalty and retention.
- Ensure all interactions meet quality assurance and customer satisfaction standards.
Documentation & Reporting
- Accurately record customer interactions, feedback, and complaints in the system.
- Prepare daily and weekly reports on call activities and outcomes.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in any field.
- Minimum of 2 years’ proven experience in a call centre or customer service role.
- Experience in handling both inbound and outbound calls is an added advantage.
- Excellent communication and interpersonal skills
- Strong listening and problem-solving abilities
- Customer-focused with a positive attitude
- Ability to handle pressure and manage difficult customers
- Good organizational and time management skills
- Basic computer literacy and familiarity with CRM systems
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
