Camp Manager

Key Responsibilities
Lead sales and marketing activities to grow revenue, including targeting new market segments and maximising direct bookings.
Manage all guest communications, responding promptly to inquiries and ensuring high conversion rates from inquiry to booking.
Oversee the camp’s digital and social media platforms, ensuring content aligns with the brand.
Coordinate logistics and procurement activities, ensuring adequate stock levels of all essentials and reducing waste.
Ensure compliance with high health, safety, and environmental standards across all operations, ensuring the safety of guests and staff.
Oversee maintenance of camp facilities, infrastructure, and other equipment.
Serve as the primary host for guests, delivering warm, professional, and personalised service.
Resolve guest complaints and handle operational issues with speed, diplomacy, and professionalism.
Coordinate daily camp activities, including game drives, bush meals, and guest experiences.
Provide financial and performance reports, including occupancy rates, revenue and operational expenses.
Manage camp budgets and petty cash, ensuring responsible financial oversight.
Lead, develop and manage staff, fostering a culture of service excellence, accountability, and integrity.
Maintain strong relationships with local communities and conservancies, supporting conservation and responsible tourism efforts.

Academic and Professional Qualifications
Bachelor’s degree in Hospitality & Tourism Management, or a related field.
Knowledge, Experience and Competences
A minimum of 7 years of experience in the hospitality sector, with at least 2 years in safari camp management or a similar role.
Proven track record in guest service, operations and staff management.
Strong leadership ability with the ability to inspire, train and manage a diverse team.
A proactive and solution-oriented mindset, able to maintain calm and decisiveness under pressure.
Strong interpersonal and communication skills, able to engage confidently with guests, staff and stakeholders.
High integrity and professionalism, capable of working independently with minimal supervision.
Proficiency with Online Travel Agency platforms, digital tools, and booking systems.
Sound knowledge of Kenyan Labour laws and tourism regulations.