Cashier/Shift Team Lead

YOU’RE PERFECT FOR KARAK & GO IF…

• You can switch between English and Swahili comfortably.
• You are good at keeping your team motivated and focused
• You are not afraid to roll up your sleeves during busy times.
• You are quick to laugh, quick to learn, and quick to lend a hand.
• You are okay with a little structure, which helps you do your best work.
• You are confident in making decisions and solving problems on the spot
• You are someone who takes feedback well and uses it to get even better.
• You are respectful of time, space, and people, even when the pressure’s on.
• You are reliable- your teammates can count on you to show up and step up.
• You are comfortable handling payments and keeping track of daily transactions.
• You are excited to grow with a company that’s all about quality, kindness, and community.

Cashier/Shift Team Lead — Core Responsibilities

• Please always stay at your designated cashier station.
• Ensure no order leaves without a verified receipt with a transaction code.
• Ensure cup stickers (Karak & Go logo and seasonal designs) are applied.
• De-escalate and resolve customer issues in real-time.
• Submit a completed shift checklist before handing over to the next shift.
• Change the water in the flower daily and maintain visible station cleanliness.

Execution at Karak & Go

• Greet every guest with warmth while handling transactions quickly.
• Cross-check the payment method and receipt before calling in any order.
• If busy, assign sticker duty to a waiter or steward and double-check after.
• Own the shift, i.e., monitor, guide, and motivate your team proactively.
• The checklist must include till balance, cleanliness, completed orders, and feedback.
• Use a clean jug and refill flower vases with fresh water each morning.