Club Supervisor

Job Title: Club Supervisor
Location: Siaya County
Industry: Hospitality / Club & Leisure
Job Purpose
The Club Supervisor will oversee the daily operations of the club to ensure excellent service delivery, smooth operations, and a high-quality guest experience. The role requires a proactive leader who can supervise staff, uphold service standards, and support management in achieving operational and customer satisfaction goals.
Key Responsibilities
•    Supervise day-to-day club operations, including service areas, staff coordination, and customer flow.
•    Ensure high standards of service delivery and customer satisfaction at all times.
•    Lead, motivate, and supervise club staff to ensure efficiency and teamwork.
•    Handle guest inquiries, feedback, and complaints professionally and promptly.
•    Ensure compliance with hygiene, safety, and club operational standards.
•    Monitor staff attendance, grooming, and performance.
•    Support training and mentoring of staff to improve service quality.
•    Oversee proper use of club resources, stock, and equipment.
•    Identify service gaps and proactively recommend improvements to management.
•    Prepare basic operational reports as required.
Qualifications & Requirements
•    Diploma or Certificate in Hospitality, Hotel Management, or a related field.
•    Minimum of 5 years’ experience working in the hotel or hospitality industry.
•    Demonstrated experience in service delivery and customer care.
•    Strong leadership and team supervision skills.
•    Proactive, reliable, and solution-oriented approach.
•    Good communication and interpersonal skills.
•    Ability to work flexible hours, including evenings, weekends, and public holidays.
Key Competencies
•    Leadership & team management
•    Customer service excellence
•    Problem-solving skills
•    Attention to detail
•    Time management & organization