CUSTOMER CARE/RECEPTIONIST (FUNERAL HOME)
Easy apply
New
Job summary
The Customer Care/Receptionist is responsible for providing compassionate, professional, and efficient front-office support to clients, bereaved families, visitors, and other stakeholders. The role serves as the first point of contact for the funeral home and plays a critical role in creating a respectful, supportive, and reassuring client experience during sensitive moments.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE CUSTOMER CARE/RECEPTIONIST (FUNERAL HOME)
NATURE OF JOB FULL TIME
INDUSTRY FUNERAL SERVICES
SALARY KSHS.30,000
JOB LOCATION KABATI (MURANGA COUNTY)
DUTIES AND RESPONSIBILITIES
Customer Service and Client Support
- Serve as the first point of contact for clients, visitors, and bereaved families by providing a warm, respectful, and professional welcome while demonstrating empathy, patience, and understanding.
- Respond to client inquiries through phone calls, emails, walk-ins, and other communication channels, providing accurate information on funeral arrangements, services, pricing options, procedures, and timelines.
- Listen to client needs, address concerns, provide appropriate solutions, and escalate matters where necessary to ensure a seamless customer experience.
Funeral Service Coordination Support
- Coordinate with internal teams to facilitate smooth execution of funeral arrangements and related services while ensuring accurate communication of client requirements.
- Assist clients with documentation, scheduling of appointments, consultations, viewing arrangements, collections, ceremonies, and other funeral-related activities.
- Follow up on pending client requests and service commitments to ensure timely resolution and effective service delivery.
Reception and Front Office Management
- Manage the reception area to ensure a professional, organized, and welcoming environment while receiving and directing visitors appropriately.
- Handle incoming and outgoing calls, messages, correspondence, and client interactions with professionalism, confidentiality, and discretion. Maint
- ain accurate client records, visitor logs, filing systems, and administrative documentation to support efficient front-office operations.
Sales and Service Promotion
- Promote awareness of funeral home services by providing clients with relevant information and guiding them on suitable service options based on their needs.
- Support customer acquisition and retention initiatives through excellent service delivery, relationship management, and consistent client engagement.
- Maintain knowledge of service packages, pricing structures, customer policies, and collect feedback to support continuous improvement of services.
Customer Relationship Management
- Build and maintain positive relationships with clients, families, and stakeholders through professional communication and quality service delivery.
- Handle customer complaints, concerns, and feedback promptly while ensuring appropriate resolution and follow-up.
- Capture customer insights and provide recommendations to management to enhance customer satisfaction and service standards.
Administration and Reporting
- Maintain accurate records of client interactions, inquiries, bookings, service requests, and related documentation.
- Prepare and submit routine reports on customer inquiries, feedback, outstanding issues, and service activities.
- Ensure compliance with funeral home policies, procedures, confidentiality requirements, and customer service standards.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Sales, Marketing, Customer Service, Business Administration, or a related field.
- Minimum of 3 years’ experience in a customer-facing role, preferably in hospitality, healthcare, insurance, sales, or service-related industries.
- Excellent interpersonal and communication skills.
- Strong customer service orientation with the ability to interact with clients in emotionally sensitive situations.
- Good organizational skills with attention to detail and accuracy.
- Ability to multitask, prioritize responsibilities, and work under pressure.
- Proficiency in computer applications and customer record management systems.
- High level of professionalism, integrity, empathy, and confidentiality.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
