Customer Service AM
Job descriptions & requirements
Location: On-site in Nairobi
Schedule: Monday to Friday | 7:00 AM - 4:00 PM / 8:00 AM - 5:00 PM / 10:00 AM - 7:00 PM
We are looking for a Payroll Associate to join the team. This is a fast-paced and challenging role, ideal for individuals who can think quickly, pay close attention to detail, and are strongly committed to delivering excellent customer service.
Key Responsibilities:
Manage and coordinate multiple client payroll processes.
Ensure all payroll transactions are processed accurately, timely, and in compliance with applicable regulations.
Properly administer payroll-related taxes.
Process wage garnishments, child support orders, and tax levies.
Prepare quarterly and annual reports accurately and within established deadlines.
Generate ad hoc reports for clients.
Provide support across various payroll environments, including timekeeping, payroll processing, and reporting.
Resolve payroll-related inquiries and system-related issues.
Manage client projects and coordinate the full payroll cycle.
Handle client calls and inquiries, delivering exceptional service through follow-up, accountability, and a proactive approach.
Requirements:
High School Diploma or equivalent.
More than 1 year of customer service experience.
English proficiency at a C1 level.
Excellent verbal communication and phone handling skills.
Location: On-site in Nairobi
Schedule: Monday to Friday | 7:00 AM - 4:00 PM / 8:00 AM - 5:00 PM / 10:00 AM - 7:00 PM
We are looking for a Payroll Associate to join the team. This is a fast-paced and challenging role, ideal for individuals who can think quickly, pay close attention to detail, and are strongly committed to delivering excellent customer service.
Key Responsibilities:
Manage and coordinate multiple client payroll processes.
Ensure all payroll transactions are processed accurately, timely, and in compliance with applicable regulations.
Properly administer payroll-related taxes.
Process wage garnishments, child support orders, and tax levies.
Prepare quarterly and annual reports accurately and within established deadlines.
Generate ad hoc reports for clients.
Provide support across various payroll environments, including timekeeping, payroll processing, and reporting.
Resolve payroll-related inquiries and system-related issues.
Manage client projects and coordinate the full payroll cycle.
Handle client calls and inquiries, delivering exceptional service through follow-up, accountability, and a proactive approach.
Requirements:
High School Diploma or equivalent.
More than 1 year of customer service experience.
English proficiency at a C1 level.
Excellent verbal communication and phone handling skills.
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