CUSTOMER SERVICE EXECUTIVE
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New
Job summary
Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE CUSTOMER SERVICE EXECUTIVE
NATURE OF JOB FULL TIME
SALARY KSHS.30,000
JOB LOCATION KIKUYU
DUTIES AND RESPONSIBILITIES
Customer Support & Relationship Management
- Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
- Provide accurate, timely, and professional information regarding products, services, processes, and company policies.
- Build and maintain positive relationships with customers to enhance satisfaction and loyalty.
- Follow up on customer requests and ensure issues are resolved within agreed timelines.
Service Coordination
- Coordinate with internal departments to ensure efficient handling and fulfillment of customer requests.
- Track customer orders, service requests, and inquiries to ensure seamless service delivery.
- Escalate complex issues to the relevant departments and follow through to resolution.
- Maintain regular communication with clients regarding the status of their requests.
Complaint Handling & Resolution
- Investigate customer concerns and complaints and provide appropriate solutions promptly.
- Record and monitor customer complaints to identify recurring issues and recommend improvements.
- Ensure all customer interactions are handled professionally and courteously.
Administrative Support
- Maintain accurate customer records, correspondence, and service logs.
- Prepare reports on customer inquiries, complaints, and service performance as required.
- Ensure proper documentation and filing of customer-related information.
- Assist in updating customer databases and records.
Customer Experience Improvement
- Gather customer feedback and provide insights to management for service enhancement.
- Support initiatives aimed at improving customer satisfaction and operational efficiency.
- Promote a customer-centric culture by consistently delivering high-quality service.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in Business Administration, Communication, Public Relations, Marketing, or a related field.
- Minimum of 3 years, experience in a customer service, client relations, front office, or customer support role.
- Experience handling customer inquiries, complaints, and service coordination activities.
- Proficiency in Microsoft Office applications and customer management systems.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management skills.
- Customer-focused with a professional and positive attitude.
- High level of accuracy and attention to detail.
- Strong organizational and time-management skills.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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