Customer Service Officer

Industry: Hospitality
Gross Salary: KES 50,000 – 60,000

Job Purpose

Our client, a reputable organization within the hospitality and service industry, is seeking to hire a Customer Service Officer. The successful candidate will be responsible for managing incoming and outgoing calls, handling guest and tenant inquiries, supporting telesales activities, and ensuring exceptional customer experience. The role requires a tech-savvy, proactive, and service-oriented individual with strong communication skills and the ability to manage customer interactions professionally.

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Key Duties and Responsibilities

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to guest and tenant inquiries via phone and email.
• Address complaints, concerns, and service requests promptly and professionally.
• Conduct telesales activities to promote services and increase occupancy or service uptake.
• Maintain accurate customer records and interaction logs.
• Follow up on client requests and ensure timely resolution.
• Coordinate with relevant departments to resolve service issues.
• Assist in guest check-ins, bookings, and related administrative tasks where applicable.
• Prepare daily, weekly, and monthly customer service reports.
• Support retention initiatives and enhance customer satisfaction levels.

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, Customer Service, or related field.
• Minimum 2–3 years’ experience in hospitality, service industry, or property management
• Experience handling tenants or guests is highly preferred.
• Proven experience in telesales is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer handling skills.
• Tech-savvy with proficiency in MS Office (Word, Excel, Outlook).

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title (Customer Service Officer) in the email subject to vacancies@corporatestaffing.co.ke before 28th February 2026.