Digital & E-Channels Support Officer at Co-operative Bank of Kenya

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in . This status was retained up to and until June 27th when the Bank’s Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Stock Exchange (NSE)The roleThe successful jobholder will be expected to: Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.Provide solutions to all system related problems or failures.Participate and carry out system implementation, rollouts and upgrades and ensure maintenance of the required system configuration, parameterization and change control procedures.Ensure that business systems are protected and secure and that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.Ensure uptime and efficiency of the business systems and provide advice, training, demonstrations and all troubleshooting needs for any problems or knowledge digital channels may require before liaising with the Vendors if technical problem is over capability.Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirementsContribute to the department’s achievement of a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.Ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured.Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels. Qualifications, Skills & AttributesThe successful jobholder will be required to possess the following qualifications: A Bachelor’s degree in an ICT related field from a recognized university with at least 2 Years’ experience in a competitive Digital Channels and Payments environment.Working experience on Linux and Unix based environment with proficiency Linux scripting and associated toolsCompetence in API based technologies such as REST and SOAP APIsKnowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated toolsCompetence in Apache based technologies such as Tomcat, Apache HTTP Server, Maven and KafkaWorking experience with Message Queuing Systems including IBM MQ, JMS and ActiveMQAdvanced knowledge in SQL scripting using relational databases such as Oracle, MSSQL and MySQLKnowledge in No-SQL scripting, ITIL foundation, Dev Ops, and CI/CD technologies will be an added advantage.Knowledge of Mobile Banking platforms languages and platforms will also be an added advantageKnowledge in Service Desk related technologies such as Jira among others