DIGITAL MARKETING & COMMUNICATIONS ASSISTANT

POSITION: TERMS OF EMPLOYMENT: PERFORMANCE BASED CONTRACT

LOCATION: NAIROBI.

Elimu Sacco Society Ltd, a deposit taking Sacco regulated by Sacco Societies Regulatory Authority (SASRA) and based in Nairobi is seeking to recruit a creative, innovative, and results-driven Digital Marketing & Communications Assistant to join our team. The successful candidate will be responsible for developing and implementing digital marketing strategies, creating engaging visual content, managing social media platforms, and strengthening the Sacco’s online brand presence. We operate 4 front offices located in Nairobi, Lodwar, Homabay and Busia that offer affordable financial services to our members. The successful candidates will be based in our Nairobi office and will be responsible for managing the organization’s communications.

Key Responsibilities

1. Manage internal and external communications to ensure clear, consistent and professional communication across all platforms.

2. Develop, create and publish engaging content for social media, website and other digital and communication channels.

3. Plan and implement digital marketing campaigns to promote products and services and enhance brand awareness.

4. Manage and grow the organization’s social media presence, including content scheduling, monitoring and engagement.

5. Respond to customer inquiries, comments and messages across phone, email, social media and walk-in interactions in a timely and professional manner.

6. Handle customer complaints, provide appropriate solutions and ensure proper follow-up and resolution.

7. Provide accurate information on products and services while supporting promotion and uptake through communication channels.

8. Monitor, analyse and report on digital marketing performance and customer engagement metrics.

9. Ensure all online content is current, accurate and relevant.

10. Support general office, branch or departmental duties as may be assigned.

Qualifications & Experience

1. Diploma in Digital Marketing, Graphic Design, Communications, Public Relations, Business Administration or a related field.

2. Proven experience in digital marketing, social media management & Customer Service.

3. Strong understanding of digital marketing strategies, campaign management and content development.

4. Basic graphic design, Adobe Photoshop & AI are an added advantage.

5. Excellent communication, creativity and organizational skills.

6. Ability to work collaboratively across departments.

Application Instructions

Interested and qualified applicants are requested to address their applications to The Chief Executive Officer, Elimu Sacco Society Ltd and submitted via email to careers@elimusacco.com. ll applications must be submitted on or before10th October 2026. Any application received after the closing date shall not be accepted. Only shortlisted candidates will be contacted.