Direct Sales Execuitves (Home Broadband)

Job Location: Nairobi, Mombasa, Kisumu, Eldoret, Nakuru

Responsibilities

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• Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
  
• Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
  
• Track adherence to SLAs on acquisition and onboarding
  
• Recovery of devices from noncompliant customers.
  
• Provide first level support with on ground trouble shooting and resolution of customer issues
  
• Escalation of customer issues that cannot be resolved at first level
  
• Escalation of network issues
  
• Daily collation of target achievement
  
• Track and Analysis monthly trends within assigned markets
  
• Prepare dashboards for weekly reviews
  
• Preparation of ad-hoc reports as and when required
  
• Monitor and report competitor activities
  
• Provide customer insights, identifies and suggests products, or services that will meet their needs
  
• Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations
  

Qualifications

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• Graduate degree or Diploma of Business Administration or any equivalent qualification.
  
• Understanding of telecom/ fixed wireless trends is an added advantage
  
• 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
  
• Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
  
• Tech savvy - Needs to understand solutions across both 5G and Fixed Wireless Services.
  
• Resilience and ability to deliver against stretch targets
  
• Strong entrepreneurial spirit
  

How to Apply

Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026. Clearly indicate your preferred location.