Direct Sales Executives (Home Broadband)

BrighterMonday Consulting

1 week ago

Easy apply New

Graduate degree or Diploma of Business Administration or any equivalent qualification.

Min Qualification: Diploma Experience Level: Entry level Experience Length: 1 year

Nakuru, Eldoret , Kisumu ,Mombasa ,Nairobi

Responsibilities

Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up.
Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area.
Track adherence to SLAs on acquisition and onboarding.
Recovery of devices from non compliant customers.
Provide first level support with on ground trouble shooting and resolution of customer issues.
Escalation of customer issues that cannot be resolved at first level
Escalation of network issues
Daily collation of target achievement
Track and Analysis monthly trends within assigned markets
Prepare dashboards for weekly reviews
Preparation of ad-hoc reports as and when required
Monitor and report competitor activities
Provide customer insights, identifies and suggests products, or services that will meet their needs
Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations.

Qualifications

Graduate degree or Diploma of Business Administration or any equivalent qualification.
Understanding of telecom/ fixed wireless trends is an added advantage.
1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
Tech savvy - Needs to understand solutions across both 5G and Fixed Wireless Services.
Resilience and ability to deliver against stretch targets.
Strong entrepreneurial spirit.

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