Executive Housekeeper

Location: Amboseli, Kenya

About Us: Lodge situated in Amboseli area.  

Job Description:

Our client is a Lodge situated in Amboseli area. We are seeking a meticulous and organized Executive Housekeeper to oversee the daily operations of our housekeeping department. The Executive Housekeeper will be responsible for ensuring the cleanliness and maintenance of all guest rooms, public areas, and back-of-house areas to the highest standards.

Responsibilities:

1. Supervision and Training:

• Supervise and train a team of housekeeping staff, including room attendants, housekeeping aides, and laundry staff.

• Ensure that all staff members adhere to company policies and procedures, including safety protocols and grooming standards.

• Conduct regular performance evaluations and provide constructive feedback to team members.

2. Inventory and Supply Management:

• Maintain adequate inventory of cleaning supplies, linens, and guest amenities.

• Coordinate with suppliers to ensure timely delivery of cleaning supplies and equipment.

• Monitor expenses and implement cost-saving measures where possible.

3. Quality Control:

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and compliance with company standards.

• Address any deficiencies promptly and implement corrective action plans as necessary.

• Monitor guest feedback and take appropriate measures to resolve any housekeeping-related issues.

4. Housekeeping Operations:

• Develop and implement cleaning schedules and procedures to ensure efficient operations.

• Coordinate with other departments, such as maintenance and front office, to prioritize cleaning tasks and resolve any maintenance issues.

• Ensure that all equipment is properly maintained and in good working condition.

5. Guest Relations:

• Foster a positive guest experience by ensuring that all guest requests and preferences are accommodated promptly.

• Handle any guest complaints or concerns related to housekeeping with professionalism and discretion.

• Proactively anticipate guest needs and strive to exceed their expectations.

Qualifications:

• Previous experience in a supervisory role within the housekeeping department of a hospitality establishment.

• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.

• Excellent attention to detail and organizational skills.

• Knowledge of cleaning techniques and best practices.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency in Microsoft Office and housekeeping management software (e.g., Property Management Systems).

• A commitment to upholding high standards of cleanliness and guest satisfaction.