FOSA Officer

Job Title: FOSA Officer

Our client, a deposit-taking (DT) Sacco based in Nairobi is seeking to fill the role of an FOSA Officer

ROLES AND RESPONSIBILITIES

1. Operational Management

• Oversee daily operations within the FOSA.
• Monitor compliance with operational guidelines, procedures, and regulatory standards.
• Implement internal controls to safeguard members’ funds.

2. Customer Service & Member Support

• Attend to account holders and respond to member queries.
• Handle mobile banking inquiries and resolve issues promptly.
• Correspond and manage FOSA-related emails.
• Promote and cross-sell FOSA products to drive business growth.

3. Account & Transaction Management

• Open and activate member accounts.
• Reconcile member accounts (sources of income, overdrawn, and dormant accounts).
• Monitor monthly standing orders and ensure timely processing.
• Prepare and reconcile salary schedules and FOSA deductions.
• Authorize and approve transactions within delegated authority.

4. Loan & Product Processing

• Process paper-based FOSA loan applications.
• Manage ATM applications, issuance, and related services.

5. Security & Compliance

• Act as custodian of banking hall and vault keys.
• Supervise security personnel to ensure adherence to FOSA policies.
• Serve as custodian of SACCO collaterals and securities.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• Professional qualifications such as CPA, ACCA, or equivalent are an added advantage.
• Minimum of 3–5 years’ experience in banking, microfinance, or SACCO operations.
• Strong knowledge of front office operations, cash management, and regulatory compliance.

KEY SKILLS AND COMPETENCE

• Proficiency in core banking systems and MS Office applications.
• Keen attention to detail with strong numerical and analytical ability.
• Ability to identify risks and implement effective internal controls.
• Strong decision-making skills within delegated authority.
• Excellent communication and listening skills.
• Capacity to supervise staff and security personnel effectively.
• High integrity and ethical standards.

HOW TO APPLY

• Interested and qualified applicants are requested to forward their updated CV in pdf format indicating the Job Title” and “Reference Number” on the subject of the email to recruit@amazonfronts.co.ke on or before COB Friday 20th February, 2026
• Amazon Fronts Ltd is an equal opportunity employer and does not charge application processing fees to the candidates!!!