General Manager – Beach Resort Location: Kilifi
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Job summary
We are looking for a GM who sees opportunity. You will be the face of the property, driving guest satisfaction, managing continuous improvement and renovation and building a culture of excellence and eƯ iciency.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Job descriptions & requirements
Are you a hands-on leader who thrives on a challenge?
We are seeking a dynamic, versatile, and guest-centric General Manager to lead our beach hotel. This is not a "desk job." We are looking for an operational expert who enjoys being "on the floor”, and lead a lean, highly eƯ icient team.
What we are
- A well established, professional team of co-workers.
- A successful hotel with a positive review rating on review platforms.
- The chance to lead a known property and take it to a new level.
- Competitive salary + performance bonus based on business success.
Job Description
Reports To: Ownership / Board of Directors Direct Reports: Front OƯ ice Manager, Head Chef, Housekeeping Supervisor, Maintenance/Grounds Lead.
1. Core Objective
To manage the daily operations of the hotel, ensuring a high-quality guest experience while maintaining a lean, cost-eƯ ective staƯ ing model
2. Key Responsibilities
- Operational Leadership: Oversee all departments (Front OƯ ice, Housekeeping, F&B, Security, Sales, Laundry, and Maintenance).
- Sales and marketing: Take a lead in working with local and international travel agents, tour package organizers and destination management companies.
- Lean StaƯ Management: Implement and monitor cross-training programs. Ensure the staƯ -to-guest ratio remains eƯ icient during low-occupancy periods without sacrificing service quality.
- F&B Oversight: Monitor the food service to ensure consistency, cost-control, and guest satisfaction.
- Asset & Garden Stewardship: Oversee the lifecycle of FF&E
- Revenue & Marketing: Work with ownership to identify strategies to increase occupancy through local and international partnerships, reputation management
- (TripAdvisor/OTA scores), and guest loyalty.
- Financial Control: Manage the operational budget, in conjunction with the finance lead and relevant departments.
- Statutory compliance: Ensure compliance with all statutory institutions (TRA, NEMA, KRA Labor institutions, County government and others).
3. Required Qualifications & Skills
- Experience: Minimum 5 years in hotel management, preferably in a tropical or island resort setting.
- Versatility: Proven ability to manage a "lean" team where staƯ perform multiple roles.
- Technical Knowledge: Basic understanding of tropical facility operations and maintenance.
- Communication: Exceptional guest relation skills; ability to resolve issues on the spot.
- Financial Literacy: Strong grasp of P&L statements, labor cost percentages, and food cost management.
- Academic requirements: Bachelor’s degree in hospitality and tourism management from a reputed institution.
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