Head of Student Affairs

Key Responsibilities

• Provide strategic leadership and oversight of the Student Affairs Office

• Lead, mentor, and supervise Student Welfare Officers, counsellors, and student leaders

• Drive student welfare initiatives, pastoral care, and support interventions

• Oversee student discipline, behaviour management, and attendance compliance

• Coordinate student activities, events, and co-curricular programmes

• Ensure safeguarding, duty of care, and confidentiality standards are upheld

• Act as the key liaison between students, trainers, parents, and management

• Monitor and report on student welfare, engagement, and retention metrics

• Champion a positive, inclusive, and student-centered institutional culture

Minimum Qualifications & Experience

• Diploma or Bachelor’s degree in Education, Counselling Psychology, Social Work, Humanities, or a related field

• Minimum of 3–5 years’ relevant experience in student affairs, counselling, or educational administration

• Proven experience in team leadership and managing student support services

• Experience in a TVET or higher education institution is an added advantage

• Training in counselling, safeguarding, mental health, or student affairs will be an added advantage

Key Competencies

• Strong leadership and people management skills

• Excellent communication and interpersonal skills

• High emotional intelligence and professionalism

• Sound judgment and problem-solving ability

• Ability to handle sensitive and confidential matters with discretion

• Strong organizational and reporting skills

Personal Attributes

• Student-centered, empathetic, and approachable

• Resilient, adaptable, and able to work under pressure

• Ethical, trustworthy, and highly professional

• Collaborative team player with a positive attitude