HEAD WAITER

JOB TITLE: HEAD WAITER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.18,000-20,000

JOB LOCATION: NGARA

DUTIES AND RESPONSIBILITIES

Team Leadership & Supervision

• Lead and supervise all waitstaff, ensuring adherence to service standards
• Schedule staff shifts and delegate tasks to optimize workflow
• Train, mentor, and provide performance feedback to junior waiters

Guest Experience Management

• Ensure all guests receive prompt, courteous, and professional service
• Handle guest complaints and feedback promptly and effectively
• Monitor service quality, table presentation, and dining room ambience

Operational Management

• Oversee daily restaurant operations and ensure smooth coordination between kitchen and service staff
• Maintain inventory control of service items and report shortages to management
• Prepare and reconcile end-of-day POS reports, including sales, cash handling, and billing accuracy

Health, Safety & Hygiene Compliance

• Ensure adherence to food safety, hygiene, and workplace safety standards
• Monitor cleanliness and organization of dining areas, service stations, and staff areas

Reporting & Administrative Duties

• Track staff attendance and performance metrics
• Report operational issues, incidents, and guest feedback to management
• Assist in developing SOPs (Standard Operating Procedures) for service excellence

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Food & Beverage Service, Hotel Management, or a related hospitality field
• 2–3 years’ experience in a busy restaurant or hotel, with at least 1 year in a supervisory or senior waiter role
• Experience with Point-of-Sale (POS) systems for order entry, billing, and report generation
• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure in a fast-paced environment
• Attention to detail and strong organizational skills

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.