HOTEL HOUSEKEEPER

JOB TITLE: HOTEL HOUSEKEEPER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY:KSHS.20,000

JOB LOCATION: UPPER HILL

DUTIES AND RESPONSIBILITIES

Room Cleaning & Maintenance

• Clean and prepare guest rooms, bathrooms, hallways, and assigned public areas according to hotel standards.
• Dust, sweep, mop, vacuum, and sanitize all surfaces and fixtures.
• Change bed linens, replace towels, restock room amenities, and arrange room items neatly.
• Ensure room décor, furniture, and equipment are in good condition and properly positioned.
• Carry out deep-cleaning procedures as scheduled or assigned.

Hygiene & Quality Assurance

• Maintain high levels of cleanliness and adhere to established housekeeping checklists.
• Ensure all rooms meet the hotel’s quality, hygiene, and presentation standards before guest arrival.
• Follow safety and sanitation policies to prevent hazards and maintain a healthy environment.

Reporting & Documentation

• Report damaged items, maintenance issues, or safety hazards to the supervisor promptly.
• Keep accurate records of room status, linen usage, and cleaning supplies.
• Inform management of any lost-and-found items according to hotel procedures.

Inventory & Supplies

• Restock housekeeping trolleys with cleaning supplies, linens, and amenities.
• Monitor inventory and notify supervisors when supplies are running low.
• Use cleaning materials responsibly to avoid wastage.

Guest Interaction & Support

• Provide courteous, professional assistance to guests when approached.
• Respect guest privacy and follow the hotel’s “Do Not Disturb” and security protocols.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate in Housekeeping, Hospitality Management, or a related field (required).
• Proven experience in hotel housekeeping or a similar role within the hospitality industry.
• Strong attention to detail and commitment to cleanliness.
• Good communication and interpersonal skills.
• Excellent time management and ability to work with minimal supervision.
• Ability to work under pressure and meet daily room-cleaning targets.
• Physical stamina for long hours of standing, bending, lifting, and fast-paced tasks.
• High level of integrity, reliability, and teamwork.