Hotel Manager - Five Star Hotel In Eistleigh
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Job summary
Our client is seeking an experienced, strategic, and highly motivated Hotel Manager to oversee the day-to-day operations of the hotel and ensure the delivery of exceptional guest experiences. The ideal candidate will be responsible for driving operational efficiency, leading and developing a high-performing team.
Min Qualification:
Diploma
Experience Level:
Senior level
Experience Length:
3 years
Job descriptions & requirements
About Our Client
Our client is an award-winning five-star luxury hotel located in the prestigious Eistleigh area of Nairobi. Renowned for its exceptional service, world-class amenities, and elegant ambiance, the hotel is a preferred destination for discerning international and local guests. They are committed to delivering unparalleled hospitality experiences and upholding the highest standards of luxury and operational excellence.
Key Responsibilities
- Overall Operations Management:
Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, and Sales to ensure seamless, integrated operations and the highest level of guest satisfaction.
2. Financial Performance:
Develop and manage annual budgets, monitor financial performance, control costs, and implement strategies to maximize revenue, profitability, and GOP.
3. Guest Experience & Quality Assurance:
Uphold and enhance the hotel’s five-star service standards. Proactively address guest feedback, ensure consistent quality across all touchpoints, and maintain the hotel’s luxury brand image.
4. Team Leadership & Development:
Lead, mentor, and motivate a large, diverse team. Foster a positive, professional, and guest-centric culture. Oversee recruitment, training, performance management, and career development for all staff.
5. Sales & Marketing Collaboration:
Work closely with the Sales and Marketing teams to develop strategies that drive occupancy, enhance market positioning, and promote the hotel’s facilities and services.
6. Compliance & Safety:
Ensure full compliance with all health, safety, hygiene, licensing, and legal regulations. Maintain the highest standards of safety and security for guests, staff, and property.
7. Vendor & Stakeholder Relations:
Manage relationships with key suppliers, contractors, and local community stakeholders effectively.
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A Master’s degree or professional certification (e.g., CHA) is a strong advantage.
- Minimum of 2–4 years of progressive leadership experience in luxury hotel operations, with at least 5 years in a senior management role (e.g., Hotel Manager, Resident Manager, or Director of Operations) within a five-star international hotel brand.
- Proven track record of achieving financial targets, managing budgets, and driving operational excellence.
- Exceptional leadership and interpersonal skills with the ability to inspire, develop, and retain a high-performing team.
- Strong business acumen, strategic thinking, and excellent problem-solving abilities.
- In-depth knowledge of hotel management software (e.g., Opera, Micros) and MS Office.
- Impeccable communication skills in English (written and spoken). Knowledge of Swahili or additional languages is beneficial.
- A genuine passion for luxury hospitality and an unwavering commitment to service excellence.
Personal Attributes
- Dynamic, hands-on, and visible leader.
- Professional, polished, and presentable.
- Calm under pressure with outstanding decision-making skills.
- Culturally sensitive and adept at managing a diverse team and clientele.
- Results-oriented with a keen eye for detail.
Our client is an equal-opportunity employer and values diversity in the workplace. Only shortlisted candidates will be contacted.
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